Returns & Exchanges

• Items must be unused, unbroken, and in original condition to qualify for a refund, exchange, or store credit.
• No exchanges or returns are offered on piercing jewellery or earrings.
• No exchanges or returns are offered on discounted or sale items.
• Notify us within 24 hours of receiving your parcel via:
  Email: support@majesticenergy.co.za or WhatsApp: +27 82 408 8268.
• Your message must include: Full Name, Order Number, Item(s) in question, Reason for return and preferred resolution (Refund / Exchange / Store Credit).
• Return courier fees and booking are the customer’s responsibility.
• Once goods are received in acceptable condition, we will proceed with your chosen resolution.
• Refund: Processed to your bank account. Please allow up to 48 hours for the funds to reflect once processed.
• Exchange: A second courier fee will apply for delivery of the exchanged item.
• Store Credit: Issued within one business day.
• If you received an incorrect item, kindly follow the same steps outlined above. In this instance, Majestic Energy will assume full responsibility for the error.
• For any other queries or concerns, please don’t hesitate to reach out to Majestic Energy directly via: Email: support@majesticenergy.co.za or WhatsApp: +27 82 408 8268.